Shipping policy

Last Updated: October 30, 2026

At Vorleex, we understand that reliable delivery is essential when purchasing construction equipment, heavy machinery, and contractor supplies. We are committed to processing orders efficiently and providing a smooth, transparent shipping experience from checkout to delivery.

This Shipping Policy explains our order processing procedures, shipping times, tracking information, and delivery guidelines.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Our processing time includes order verification, preparation, packaging, and shipment arrangements.

Please note:

  • Orders are processed Monday through Friday, excluding major holidays.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Processing times may occasionally vary during periods of high order volume or due to product availability.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping and Delivery Times

We aim to deliver your purchases as efficiently as possible.

Our estimated delivery schedule is:

  • Order Processing: 1–3 business days.

  • Shipping and Transit: 3–5 business days after dispatch.

  • Estimated Total Delivery: 4–8 business days.

Delivery times are estimates and may vary depending on the shipping destination, product availability, carrier operations, weather conditions, and other circumstances beyond our control.

Business days do not include weekends or public holidays.

3. Shipping Costs

Applicable shipping fees, if any, will be clearly displayed during checkout before you complete your purchase.

If a product qualifies for free shipping or a special shipping promotion, the applicable details will be displayed on the product page or during checkout.

For oversized or specialized equipment, additional shipping arrangements may apply where clearly disclosed before purchase.

4. Order Tracking

We want you to stay informed throughout the delivery process.

Once your order has been shipped, a shipping confirmation email will be sent to your provided email address.

If tracking information is provided, you can use the tracking number to monitor your shipment.

Please allow approximately 24–48 hours after dispatch for tracking information to become available or show its first update.

If you have not received tracking information, please contact our support team.

5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify your shipping address, contact number, and other delivery details before completing checkout.

If you notice an error, contact us immediately at Contact@vorleex.com.

We will do our best to accommodate address changes before an order is dispatched. However, we cannot guarantee modifications once processing or shipment has begun.

6. Delayed or Lost Shipments

Although we work with shipping providers to ensure timely delivery, occasional delays may occur due to:

  • Severe weather conditions.

  • Carrier operational delays.

  • High shipping volumes.

  • Transportation disruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your shipment appears delayed or tracking has stopped updating, please contact us.

Our team will assist you in investigating the shipment and working toward an appropriate resolution.

7. Damaged or Incorrect Deliveries

We take care to ensure that orders are properly prepared before shipment.

If your order arrives damaged, incomplete, or different from what you purchased, please contact us within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or videos of the affected product and packaging.

Please retain the original packaging until the matter has been reviewed.

Our team will investigate and work with you to determine an appropriate resolution.

8. Delivery Requirements for Large Equipment

Certain construction equipment, machinery, and contractor supplies may require special delivery arrangements due to their size, weight, or handling requirements.

Customers are responsible for ensuring that the delivery location is accessible and suitable for receiving the ordered equipment.

Where special delivery requirements apply, customers will be informed of the relevant arrangements before shipment.

Any applicable delivery restrictions or additional charges will be communicated before purchase.

9. Incorrect or Failed Delivery Attempts

If a delivery cannot be completed because of an incorrect address, unavailable recipient, or other customer-related delivery issue, additional delivery arrangements may be necessary.

Customers should ensure that someone is available to receive shipments when required.

Please contact us if you experience a failed delivery attempt so we can assist you.

10. Contact Information

If you have questions about shipping, order processing, tracking, or delivery, our customer support team is ready to help.

Store Name: Vorleex
Website: https://vorleex.com
Customer Support Email: Contact@vorleex.com

At Vorleex, we are committed to providing dependable service and making your shopping experience as smooth as possible.

Thank you for choosing Vorleex for your construction equipment, heavy machinery, and contractor supply needs.