Refund policy

Last Updated: October 30, 2026

At Vorleex, customer satisfaction is one of our top priorities. We are committed to providing quality construction equipment, heavy machinery, and contractor supplies, along with a reliable and transparent shopping experience.

If you are not completely satisfied with your purchase, our return and refund policy is designed to help.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must meet the following conditions:

  • Items must be unused and in their original condition.

  • Products must not have been operated, installed, modified, or damaged after delivery.

  • All original accessories, manuals, components, and packaging must be included, where applicable.

  • Proof of purchase or a valid order number must be provided.

Due to the nature of heavy machinery and specialized equipment, certain products may have additional return requirements. Any applicable restrictions will be communicated before purchase.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: Contact@vorleex.com

Please include the following information in your email:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos or videos of the product, if applicable.

Our team will review your request and provide instructions, including the appropriate return address.

Please do not ship any item back before receiving return authorization from our support team.

3. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to be processed.

  • Your bank or payment provider may require additional time for the funds to appear in your account.

The original shipping charges, if any, may be non-refundable for standard returns, unless otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Items

We take great care to ensure that orders are handled properly.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the damage or incorrect item.

Our team will investigate the issue and work with you toward an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.

5. Return Shipping Costs

For standard returns due to a change of mind or incorrect product selection, customers are responsible for the return shipping costs.

For products received damaged, defective, or incorrectly supplied, Vorleex will review the circumstances and provide appropriate return shipping arrangements.

Due to the size and weight of certain construction equipment and machinery, return shipping arrangements may require special handling.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at Contact@vorleex.com.

Orders that have not yet entered processing or shipping may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, our standard return policy will apply.

7. Non-Returnable Items

Unless required otherwise by applicable law, certain items may not qualify for standard returns, including:

  • Used or operated machinery and equipment.

  • Products that have been installed, modified, or altered.

  • Items damaged through misuse, improper handling, or unauthorized repairs.

  • Products missing essential original components or accessories.

  • Items specifically identified as non-returnable before purchase.

Defective or incorrectly supplied products will still be handled in accordance with applicable consumer protection laws.

8. Exchanges

If you wish to exchange an item for another product, please contact our support team.

Exchanges are subject to product availability and approval. Depending on the circumstances, we may recommend returning the original item and placing a new order.

9. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe:

  1. Check your original payment account.

  2. Contact your bank or payment provider.

  3. If the refund is still missing, contact our customer support team.

We will be happy to assist you in checking the status of your refund.

10. Contact Information

If you have any questions regarding returns, refunds, exchanges, or cancellations, our team is here to help.

Store: Vorleex
Website: https://vorleex.com
Email: Contact@vorleex.com

We appreciate your trust in Vorleex and thank you for choosing us for your construction equipment and contractor supply needs.